# AI agents that carry out complete tasks in your operation > Custom AI agents that capture, validate and follow up on operational tasks, with a person reviewing every exception. Built in Mexico City. Page: https://chilaquil.mx/en/solutions/ai-agents · Versión en español: https://chilaquil.mx/soluciones/agentes-de-ia.md Module 01 · AI agents for operations · [Solutions](https://chilaquil.mx/en/solutions.md) They take an order, a ticket or an email, check your systems, do the work and log it. When something doesn’t add up, they hand it to a person with the context ready. - In: Emails, tickets, orders - Out: Tasks resolved and logged - Human review: On every exception ## What it solves **Fewer repetitive tasks. More time for work that needs judgment.** If your team spends the day moving data between systems, an agent can take that part of the work. - **Tasks that repeat.** Entering orders, updating statuses and answering the same questions: hours that need no judgment. - **Follow-ups that slip.** Anything that depends on remembering to check an inbox or a system ends up forgotten. - **Systems that don’t talk.** Your team copies data from one tool to another to finish a single process. - **Peaks that overwhelm.** Month-end close or high season multiplies volume and delays everything else. ## How it works **An agent with clear rules, not a black box.** 1. **Intake.** An email, ticket, order or WhatsApp message arrives. 2. **Understanding.** The agent works out what is being asked and what data it has. 3. **Lookup.** It checks your ERP, CRM or databases with the permissions you grant. 4. **Action.** It records, updates or replies according to the agreed rules. 5. **Log.** Every action is logged and the right people are notified. Exception: When data is missing or a rule isn’t enough, the agent doesn’t guess: it hands the case to a person with what it found. The decision is logged. ## Scope **Tasks it usually takes on.** We start with the task with the most volume and the clearest rules, then add others on the same foundation. - Order entry - Records in your ERP or CRM - Collections follow-up - Ticket triage - Answers to common questions - Simple reconciliations - Status updates - Reminders to customers and suppliers ## What you get **A solution in production, not an endless pilot.** - An agent in production, connected to your systems and channels. - Written permissions and limits: what it may do alone and what not. - An exceptions queue and a log of every action. - Code, models and documentation: 100% yours. - Deployed in your cloud or on private infrastructure. - Metrics agreed in the assessment and periodic reports. ## Use cases **Where it usually starts.** Illustrative scenarios. In every project we define up front what will be measured. ### Operations: Orders that arrive by email and WhatsApp The agent reads the order, checks stock and prices in the ERP and records it; doubtful orders go to review. Measured: time from order to record. ### Finance: Collections follow-up It reviews overdue balances, sends reminders with the account statement and alerts the team when a customer replies. Measured: average days to collect. ### Support: Ticket triage and replies It classifies every ticket, answers known cases and assigns the rest with a ready summary. Measured: time to first response. ## Integrations Connects to what you already use: ERP, CRM, WhatsApp Business, Company email, Help desk, Custom APIs. ## Questions **About AI agents.** ### How much can the agent do without supervision? As much as you decide. We write down which actions it may take alone, which need approval and when it must escalate. Those limits are adjusted with use. ### What if the agent makes a mistake? Every action is logged with the data it used, so it can be reviewed and corrected. Sensitive actions need human approval before they run. ### Do I need to change my systems? No. The agent works with your current systems through their APIs or integrations. If one has no API, we look at it during the assessment. ### Where do the agent and my data run? In your cloud or on private infrastructure, with access control and an audit log. Your data stays under your control. **What task does your team repeat every day?** ## Contact In the free assessment we review your current process and tell you what to automate first. We reply within 24 h. - Email: contacto@chilaquil.mx - Phone and WhatsApp: +52 56 3791 2905 (https://wa.me/525637912905) - Telegram: https://t.me/chilaquilmx - X: https://x.com/chilaquilmx - Form: https://chilaquil.mx/en/#contacto - Hours: Monday to Friday, 9:00 to 18:00 (Mexico City time) - Languages: Spanish and English ## Other modules - [Document automation](https://chilaquil.mx/en/solutions/document-automation.md): Reading and validating CFDI invoices, contracts and case files, with traceability for every extracted field. - [Knowledge assistants](https://chilaquil.mx/en/solutions/knowledge-assistants.md): They answer with the source cited, drawing on your manuals, policies and internal knowledge bases. - [Predictive analytics](https://chilaquil.mx/en/solutions/predictive-analytics.md): Models trained on your history to anticipate demand, risk or churn, explained in business language. - [AI inside your systems](https://chilaquil.mx/en/solutions/ai-integration.md): We connect models to your ERP, CRM and WhatsApp so AI works where your team already works. - [AI-powered digital products](https://chilaquil.mx/en/solutions/ai-products.md): Web platforms and mobile apps with AI at their core, built with the same engineering discipline as always.