# AI integration with your ERP, CRM and WhatsApp > We connect AI models to your ERP, CRM, email and WhatsApp Business so AI works where your team already works, with access control and an audit log. Page: https://chilaquil.mx/en/solutions/ai-integration · Versión en español: https://chilaquil.mx/soluciones/integracion-de-ia.md Module 05 · AI inside your systems · [Solutions](https://chilaquil.mx/en/solutions.md) No new tool needed. We bring AI into the systems your team already uses: summaries in the CRM, triage in email, replies in WhatsApp and data ready in the ERP. - In: Your current systems - Out: The same systems, more capable - Control: Permissions and audit log ## What it solves **AI inside your systems, not in another tab.** If your team pastes information into public AI tools, it is worth giving them an option inside their systems, with controls. - **Yet another tool.** Generic solutions force your team to work in a new screen. - **Locked-up data.** Useful information lives in systems that don’t connect to each other. - **AI without controls.** People pasting customer data into public tools with no rules at all. - **Fragile integrations.** Hand-built connections that break with every update. ## How it works **AI where your team already works.** 1. **Map.** We identify systems, data and the points where AI helps. 2. **Connection.** We integrate through APIs, webhooks or the database, with minimal permissions. 3. **Model.** We pick the right model for each task and evaluate it on your cases. 4. **Experience.** Results show up inside your ERP, CRM, email or WhatsApp. 5. **Monitoring.** We measure usage, cost and quality, with alerts if something fails. Exception: Actions that change important data ask a person to confirm. Everything is recorded in the log. ## Scope **Where it usually lives.** We start with the system where your team spends the most time and add others on the same foundation. - Customer summaries in the CRM - Triage and drafts in email - Replies in WhatsApp Business - Assisted data entry in the ERP - Plain-language search over your data - Translation of documents and messages - Data extraction from forms - Alerts in the team chat ## What you get **A solution in production, not an endless pilot.** - Integrations in production with your current systems. - Minimal permissions, an audit log and cost monitoring. - Documentation so your IT team can maintain them. - Code, models and documentation: 100% yours. - Deployed in your cloud or on private infrastructure. - Metrics agreed in the assessment and periodic reports. ## Use cases **Where it usually starts.** Illustrative scenarios. In every project we define up front what will be measured. ### Sales: Customer summary before every call The CRM shows a summary of history, orders and open cases before the account manager calls. Measured: prep time per call. ### Support: Replies in WhatsApp Business It answers common questions with real order data and hands everything else to a person. Measured: conversations resolved without waiting. ### Operations: Assisted data entry in the ERP It proposes the fields to enter from an email or document, and the person just confirms. Measured: entry errors corrected later. ## Integrations Connects to what you already use: ERP, CRM, WhatsApp Business, Company email, SQL databases, Custom APIs. ## Questions **About AI integration.** ### Does it work with my current ERP or CRM? If it has an API, webhooks or database access, it usually does. During the assessment we review each system and tell you what is possible. ### Which AI model do you use? Whichever handles each task best at a reasonable cost. We evaluate it on your real cases, and it can be swapped without rebuilding the integration. ### How do you keep costs under control? We measure usage per task and set limits and alerts. You get periodic usage and cost reports. ### Who maintains the integrations? We do, with a maintenance package, or your IT team does, with the documentation and code we hand over. **Which of your systems could use AI?** ## Contact In the free assessment we review your current process and tell you what to automate first. We reply within 24 h. - Email: contacto@chilaquil.mx - Phone and WhatsApp: +52 56 3791 2905 (https://wa.me/525637912905) - Telegram: https://t.me/chilaquilmx - X: https://x.com/chilaquilmx - Form: https://chilaquil.mx/en/#contacto - Hours: Monday to Friday, 9:00 to 18:00 (Mexico City time) - Languages: Spanish and English ## Other modules - [AI agents for operations](https://chilaquil.mx/en/solutions/ai-agents.md): They run complete tasks —capture, validate, follow up— and escalate to a person when something doesn’t add up. - [Document automation](https://chilaquil.mx/en/solutions/document-automation.md): Reading and validating CFDI invoices, contracts and case files, with traceability for every extracted field. - [Knowledge assistants](https://chilaquil.mx/en/solutions/knowledge-assistants.md): They answer with the source cited, drawing on your manuals, policies and internal knowledge bases. - [Predictive analytics](https://chilaquil.mx/en/solutions/predictive-analytics.md): Models trained on your history to anticipate demand, risk or churn, explained in business language. - [AI-powered digital products](https://chilaquil.mx/en/solutions/ai-products.md): Web platforms and mobile apps with AI at their core, built with the same engineering discipline as always.