# AI assistants that answer from your manuals and policies > AI assistants that answer with the source cited, from your manuals, policies and internal documents, with access based on each person’s team. Page: https://chilaquil.mx/en/solutions/knowledge-assistants · Versión en español: https://chilaquil.mx/soluciones/asistentes-de-conocimiento.md Module 03 · Knowledge assistants · [Solutions](https://chilaquil.mx/en/solutions.md) Your team asks in plain language and gets the answer with the exact reference in the document. If the information isn’t there, the assistant says so instead of making it up. - In: Manuals, policies, wikis - Out: Answers with references - Access: Based on each person’s team ## What it solves **Answers in seconds, with the source in sight.** If the same questions keep landing on your supervisors, an assistant can answer them from your own documents. - **Questions that repeat.** The same questions reach supervisors and HR again and again. - **Scattered information.** Manuals, emails, folders and wikis with different versions of the same fact. - **Slow onboarding.** New people take weeks to learn where to look for things. - **Answers without a source.** Nobody can check where an answer came from or whether it is still current. ## How it works **Answers you can check.** 1. **Sources.** We connect the documents you choose: manuals, policies, contracts, wikis. 2. **Organization.** They are split and indexed, keeping versions and permissions. 3. **Question.** People ask from the channel your team already uses. 4. **Answer.** The assistant answers only from what it finds and cites the section. 5. **Improvement.** Unanswered questions show which documents are missing or out of date. Exception: When it can’t find the answer in your documents, the assistant says so and suggests who to ask, instead of making something up. ## Scope **What it can look up.** We start with the documents that generate the most questions and add the rest with each team’s permissions. - Operations manuals - Internal policies - Quality procedures - Contracts and commercial terms - Product data sheets - Regulations and standards - Customer FAQs - Wikis and knowledge bases ## What you get **A solution in production, not an endless pilot.** - An assistant in production in the channel your team already uses. - Connected sources, with citations and access by team. - A report of unanswered questions to improve your documents. - Code, models and documentation: 100% yours. - Deployed in your cloud or on private infrastructure. - Metrics agreed in the assessment and periodic reports. ## Use cases **Where it usually starts.** Illustrative scenarios. In every project we define up front what will be measured. ### Human resources: Questions about internal policies The team asks about vacation, travel expenses or benefits and gets the answer with the policy article. Measured: questions escalated to HR. ### Operations: Procedures on the floor Supervisors look up the right procedure from their phone, without digging through folders. Measured: time to find a procedure. ### Sales: Product information for sales The sales team checks data sheets, current prices and terms before quoting. Measured: quotes corrected for wrong data. ## Integrations Connects to what you already use: Company email, Shared folders, Wikis, Internal chat, SQL databases, Custom APIs. ## Questions **About knowledge assistants.** ### Can the assistant make up answers? We design it to answer only from what it finds in your documents and to cite the source; if it can’t find the information, it says so. We measure its accuracy with real questions before going to production. ### Does everyone see all the information? No. The assistant respects permissions by team or role, so each person only gets answers from documents they are allowed to see. ### What happens when a document changes? Sources are refreshed periodically or when a new version is published, and answers cite the current version. ### Are my documents used to train models? They don’t need to be. We choose services and settings in which your data is not used to train models, and we put it in writing in the operating policy. **Which questions keep coming up in your team?** ## Contact In the free assessment we review your current process and tell you what to automate first. We reply within 24 h. - Email: contacto@chilaquil.mx - Phone and WhatsApp: +52 56 3791 2905 (https://wa.me/525637912905) - Telegram: https://t.me/chilaquilmx - X: https://x.com/chilaquilmx - Form: https://chilaquil.mx/en/#contacto - Hours: Monday to Friday, 9:00 to 18:00 (Mexico City time) - Languages: Spanish and English ## Other modules - [AI agents for operations](https://chilaquil.mx/en/solutions/ai-agents.md): They run complete tasks —capture, validate, follow up— and escalate to a person when something doesn’t add up. - [Document automation](https://chilaquil.mx/en/solutions/document-automation.md): Reading and validating CFDI invoices, contracts and case files, with traceability for every extracted field. - [Predictive analytics](https://chilaquil.mx/en/solutions/predictive-analytics.md): Models trained on your history to anticipate demand, risk or churn, explained in business language. - [AI inside your systems](https://chilaquil.mx/en/solutions/ai-integration.md): We connect models to your ERP, CRM and WhatsApp so AI works where your team already works. - [AI-powered digital products](https://chilaquil.mx/en/solutions/ai-products.md): Web platforms and mobile apps with AI at their core, built with the same engineering discipline as always.