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Module 01 · AI agents for operations

AI agents that carry out complete tasks in your operation

They take an order, a ticket or an email, check your systems, do the work and log it. When something doesn’t add up, they hand it to a person with the context ready.

modulo://agentes-de-iaExample
In
Emails, tickets, orders
Out
Tasks resolved and logged
Human review
On every exception
01 / What it solves

Fewer repetitive tasks. More time for work that needs judgment.

If your team spends the day moving data between systems, an agent can take that part of the work.
  • Problem_01

    Tasks that repeat

    Entering orders, updating statuses and answering the same questions: hours that need no judgment.

  • Problem_02

    Follow-ups that slip

    Anything that depends on remembering to check an inbox or a system ends up forgotten.

  • Problem_03

    Systems that don’t talk

    Your team copies data from one tool to another to finish a single process.

  • Problem_04

    Peaks that overwhelm

    Month-end close or high season multiplies volume and delays everything else.

02 / How it works

An agent with clear rules, not a black box.

  1. 01 · Intake

    An email, ticket, order or WhatsApp message arrives.

  2. 02 · Understanding

    The agent works out what is being asked and what data it has.

  3. 03 · Lookup

    It checks your ERP, CRM or databases with the permissions you grant.

  4. 04 · Action

    It records, updates or replies according to the agreed rules.

  5. 05 · Log

    Every action is logged and the right people are notified.

! Exception

When data is missing or a rule isn’t enough, the agent doesn’t guess: it hands the case to a person with what it found. The decision is logged.

03 / Scope

Tasks it usually takes on.

We start with the task with the most volume and the clearest rules, then add others on the same foundation.

  • Order entry
  • Records in your ERP or CRM
  • Collections follow-up
  • Ticket triage
  • Answers to common questions
  • Simple reconciliations
  • Status updates
  • Reminders to customers and suppliers
  • + whatever your operation needs
04 / What you get

A solution in production, not an endless pilot.

  • An agent in production, connected to your systems and channels.
  • Written permissions and limits: what it may do alone and what not.
  • An exceptions queue and a log of every action.
  • Code, models and documentation: 100% yours.
  • Deployed in your cloud or on private infrastructure.
  • Metrics agreed in the assessment and periodic reports.
05 / Use cases

Where it usually starts.

Illustrative scenarios. In every project we define up front what will be measured.
  • Example_01Operations

    Orders that arrive by email and WhatsApp

    The agent reads the order, checks stock and prices in the ERP and records it; doubtful orders go to review.

    Measured →time from order to record

  • Example_02Finance

    Collections follow-up

    It reviews overdue balances, sends reminders with the account statement and alerts the team when a customer replies.

    Measured →average days to collect

  • Example_03Support

    Ticket triage and replies

    It classifies every ticket, answers known cases and assigns the rest with a ready summary.

    Measured →time to first response

Connects to what you already use

  • ERP
  • CRM
  • WhatsApp Business
  • Company email
  • Help desk
  • Custom APIs
06 / Questions

About AI agents.

As much as you decide. We write down which actions it may take alone, which need approval and when it must escalate. Those limits are adjusted with use.

Every action is logged with the data it used, so it can be reviewed and corrected. Sensitive actions need human approval before they run.

No. The agent works with your current systems through their APIs or integrations. If one has no API, we look at it during the assessment.

In your cloud or on private infrastructure, with access control and an audit log. Your data stays under your control.
Let’s start

What task does your team repeat every day?

In the free assessment we review your current process and tell you what to automate first. We reply within 24 h.

© 2026 Chilaquil · Made in Mexico

Custom artificial intelligence solutions, made in Mexico for companies that run seriously.